• Manager, Clinical Student Support

    Location US-FL-Miramar
    Job ID
    Ross University School of Medicine
    Student Services
    Employment Type
    Regular Full-Time
    FLSA Status
  • Opportunity at a Glance

    Serves as primary resource to ensure availability and consistency of appropriate resources to address concerns about student’s well-being, professional conduct, and other highly sensitive issues throughout clinical semesters; provides consultation for escalated student issues; manages, coordinates and provides telephonic and in–person triage and consultation; oversees and coordinates services of Student Assistance Program. Provides critical incident management for clinical students and affected hospital affiliation sites. Ensures integration, alignment, and continuity of care between the basic sciences and clinical portions of the medical program. The Assistant Director also oversees the Accommodations process and ensures appropriate services for students with disabilities, serves on the Accommodations Steering Committee, and provides training for faculty and staff on accessibility for students with disabilities. Provides general consultation regarding student mental health, conduct, and accommodations and serves on University committees as requested.



    • Create, coordinate, and oversee a consultation program that ensures resources and ongoing support for clinical students; oversee and liaise with the ASPIRE student assistance program services for RUSM.
    • Serve as primary resource and point of contact for sensitive student issues, gathers information to resolve issues or refer to appropriate resource(s), and follows up to ensure timely resolution.
    • Collaborate with other members of Student Affairs division to provide support for escalated student issues
    • Provide consultation and resources for student issues as presented by self-referral, RUSM faculty or staff, making appropriate assessments and professional referrals (both internal and external); oversee coordination of formal referrals to ASPIRE and other appropriate sources
    • Respond to critical incidents involving clinical students.
    • Develop and implement policies, procedures and systems for ongoing operation of the Consultation and Support Services.
    • Develop and conduct training for clinical student serving colleagues on listening skills and crisis response. Integrate office goals and objectives into the overall RUSM curriculum
    • Consult with Dominica campus counseling center and the Student Affairs CARE team regarding student of concern; Oversee the accommodation process for students with disabilities and facilitate training and ongoing consultation and advisement to faculty and student-serving colleagues on accessibility issues; serve on the  Accommodations Steering Committee
    • Interview students who have negative (adverse action) background checks to assess and document rehabilitative measures in preparation for admission to clinical sites and residency applications, and inform the Senior Director regarding results and recommendations for clinical rotation readiness.
    • Conduct site visits with the Student Affairs leadership team to identify new processes or programs that impact students
    • Represent Office of Consultation and Support at College, and Departmental Committees as appropriate

    Completes other duties as assigned.


     A terminal degree (PhD ) or MA/MS in counseling, counseling psychology, psychology, or social work is essential qualification for the above position.

    For PhD candidates 2 years of minimum experience and for MA/MS candidates minimum five years of experience with Employee and/or Student Assistance Programs, Critical Incident Stress Management, Anxiety management and chemical dependency, is required. Preference will be given to the candidates who possess above mentioned experiences working with medical students.


    - Must be willing and able to work within a team-oriented environment; collaborating with, learning from, and training other internal and external health care professionals, faculty, and colleagues in associated and ancillary functions


    Demonstrated experience working with diverse populations and a commitment to an environment of inclusion and diversity

     - Personal attributes that facilitate effective interpersonal relationships and communication with a wide range of patients, families, staff, and administrators


    - Abilities and attributes that enable effective representation of mental health issues in the university community


    - Proven program creation and development skills; organizational development experience preferred

    - Personal qualities and skills that enable effective interaction with, and the ability to gain the respect of, students, colleagues, administrators, university and hospital faculty and staff

    - Advanced experience with assessment and referrals, brief therapy and solution-focused treatment methods


    - Consultation, problem solving, data analysis, public speaking/presentation, written communication, interpersonal communication, organization, account management, and time management skills required

    - Licenses, Certifications, etc.: Licensure in one or more states, CEAP Certification preferred


    - Working knowledge of Banner, Right Now CRM, COSMOS, Microsoft Office Suite and other systems


    Qualifications and duties may be subject to change at any time due to reasonable accommodation or other reasons

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Founded in 1978, Ross University School of Medicine (RUSM) has more than 11,000 alumni who are practicing in all 50 U.S. states, Canada, and beyond. The mission of Ross University School of Medicine is to prepare highly dedicated students to become effective, successful physicians. We do this by focusing on imparting the knowledge, skills, and values required for our students to establish a successful and satisfying career as a physician.


    RUSM students begin their journey to become physicians on the school’s campus in Dominica, located in the West Indies. Students complete a rigorous basic science curriculum, supported by cutting-edge instructional technology, including an anatomy and medical imaging laboratory and a simulation center where students begin to develop clinical skills. Students then complete their medical education by taking core and elective clinical rotations in U.S., Canada, and UK.


    In 2013, RUSM achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).In 2014, RUSM graduates earned more than 800 residency positions; the largest number for any medical school in the world.




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