• Clinical Advisor (Advising Medical Students)

    Location US-FL-Miramar
    Job ID
    2018-102883
    Institution
    Ross University School of Medicine
    Department
    Academics
    Employment Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Opportunity at a Glance

    The Clinical Advisor is responsible for placing medical clinical students (semesters 5-10) into core and elective clinical clerkships at AOA or ACGME approved clinical training sites that meet the University’s requirements and comply with state and federal regulations with respect to licensure and residency.  He/she will ensure that are scheduled to meet graduation requirements and continuously excellent customer service while working to overcome student issues to promote student success.        

    Responsibilities

    • Provides valuable customer service to medical students in semesters 5-10 via telephone and the effective use of the Salesforce system as means of student communication. Works with hospitals to schedule students in core and elective rotations to ensure that they fulfill the school’s graduation requirements of 90 clinical weeks.
    • Provides face to face advisement to students during the Internal Medicine Foundation clerkship (IMF), as well as during hospital visits/roadshows, and basic science semester visits.
    • Provides counseling to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
    • Uses the SCT Banner system to schedule students for clinical rotations, process updates, build hospital profiles, and perform general data entry on all Ross systems with relation to clinical clerkship requirements.
    • Subject matter resource on licensure and residency requirements for the purpose of quality advisement of Ross clinical students.
    • Provides adequate phone coverage throughout the day in collaboration with peers and Senior Clinical Advisor.
    • Meets established response time metrics and quality standards for written communication with students via the Salesforce system. 
    • Meets established response time metrics and quality standards for phone service levels.
    • Serves as a student advocate when assisting with the resolution of student problems.
    • Presents to the Internal Medicine Foundations Clerkship (IMF) students in Miramar.
    • Participates in the effective access and use of key reports and system tools.
    • Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
    • Responds to various inquiries regarding state and federal regulatory issues which will impact a student’s ability to practice medicine following graduation.
    • Documents appropriate procedures, instructions, and rules to share knowledge and create standards.
    • Takes professional development courses and keeps up to date with industry literature and other learning material.
    • Provides counseling to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
    • Completes other projects and duties as assigned. INDEED1

    PM18

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • A Bachelor’s degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor’s degree requirement.
    • 1-2 years prior experience in education or a field related to counseling or customer service preferred. 
    • Solid computer skills with Microsoft Office Suite, Internet applications, database software, and SCT Banner highly desirable.
    • Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable. 
    • Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
    • Demonstrates ability to work independently and as part of a team.
    • Excellent negotiation and decision making skill.
    • Develops and adheres to timelines; ability to organize and prioritize.
    • Demonstrates a professional image reflected in behavior, maturity, and integrity.
    • Ability and willingness to learn quickly.  Must be service oriented.
    • Exhibits credibility and has the ability to persuade and convince others.
    • A team player, respectful of others and capable of working well with a wide variety of associates.


    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

     

     

    Who We Are

    Ross University School of Medicine is a member of Adtalem Global Education (NYSE: ATGE), a global education provider headquartered in the United States. The organization's purpose is to empower students to achieve their goals, find success and make inspiring contributions to our global community. Founded in 1978, Ross is committed to educating a diverse group of skilled physicians to serve as leaders in the U.S. healthcare system. With more than 12,000 alumni, Ross is an important contributor to healthcare in North America. Students complete their foundational studies in Bridgetown, Barbados before completing their clinical training in one of Ross’s affiliated teaching hospitals throughout the United States.

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