• Housing Coordinator - Housing Operations

    Location BB-Bridgetown
    Job ID
    2018-104691
    Institution
    Ross University School of Medicine
    Department
    Operations
    Employment Type
    Regular Full-Time
    FLSA Status
    No FLSA Required (Ross Islands Only)
  • Opportunity at a Glance

    Ross University School of Medicine, slated to permanently relocate the medical sciences campus to Bridgetown, Barbados in January 2019, invites applications for Housing Coordinator- Housing Operations. The academic center will leverage existing facilities in the Lloyd Erskine Sandiford Center, which is centrally located in the vibrant capital.

     

    The Housing Coordinator-Housing Operations will be responsible to provide support and assistance in all aspect of the Housing functions by performing duties as listed below and support the Ross University Housing (RUH) Department mission “To provide quality services that will enhance the character of RUSM campus life for faculty, staff, students, visitors, associates and neighboring community.” The position reports to the Assistant Director for Residence Life & Housing:

    Responsibilities

    • Database Management- Room/Housing Assignment-Maintain as current, all information, including photos, on the Housing Database for every unit of The Villages at Coverley Student homes and manage room assignments.
    • Facilitate housing transfers utilizing housing database (StarRez)
    • Liaise with the housing database service provider on all issues affecting our ability to maintain the accurate up keep of the database information and malfunctioning areas, and maintain appropriate records.
    • Lease and Inventory Management of lease| sub leases and room inventory.
    • Responsible for ensuring that necessary documents are completed and submitted for billing of students.
    • Assist in preparation for and the on boarding of new student intake as directed by standard procedures in the “Semester End & Start up Work Breakdown Schedule” and Assistant Director for Residence Life & Housing which may include facilitating the Housing Orientation presentation.
    • Responsible for ensuring that all RUH tenant rooms are prepared according to standards for all tenants.
    • Maintain schedule for cleaning and preparation of student rooms.
    • Process check in and check out documents on arrival and departure of RUH tenants.
    • Maintain all RUH occupancy records to include tenants’ rent and housing fee payments.
    • Maintain a key log for all student room keys.
    • Submit, log and follow up on work request as required and within stipulated time line.
    • Collect and maintain statistics and data for all identified Key Performance areas and as directed by Assistant Director for Residence Life & Housing to include but not limited to Room Condition check log, Room Inventory Track.
    • Respond to emails in the Housing and Communication Manager’s mailbox  in accordance with current processes and as directed by Assistant Director for Residence Life & Housing.
    • Responsible for maintaining storeroom and inventory for housing department.
    • Assist Assistant Director for Residence Life & Housing, coordinators and community advisors as needed.
    • Participate in all departmental team building and staff development activities.

    Any other duties commensurate with position which may be assigned from time to time

    Qualifications

     

    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance promptly, in a friendly, courteous and professional manner, willing to work flexible hours including “on call” shifts, weekends and public holidays.
    • Interpersonal - Maintains confidentiality; Keeps emotions under control and have the ability to interact with diverse groups of individuals
    • Communication - Speaks clearly and persuasively in positive or negative situations with the ability to write clearly and informatively in a professional style.
    • Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views. Ability to initiate and/ or help with improvement to processes that positively impacts the team
    • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others and maintains confidentiality.
    • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
    • Computer Skills- To perform this job successfully, the individual should be computer literate with knowledge of Word Processing software; Spreadsheet software and the ability to quickly assimilate knowledge of applied Internet based software as required for the position e.g. Housing database, Data Management Systems & Salesforce

     

     

    Required Credentials and Education

    • An Associate degree, Bachelor’s Degree preferred
    • Minimum one year’s experience in hospitality or related customer service field. 
    • Has knowledge of commonly used concepts, practices, and procedures within the field. 

    Who We Are

    Ross University School of Medicine is a member of Adtalem Global Education (NYSE: ATGE), a global education provider headquartered in the United States. The organization's purpose is to empower students to achieve their goals, find success and make inspiring contributions to our global community. Founded in 1978, Ross is committed to educating a diverse group of skilled physicians to serve as leaders in the U.S. healthcare system. With more than 12,000 alumni, Ross is an important contributor to healthcare in North America. Students complete their foundational studies in Bridgetown, Barbados before completing their clinical training in one of Ross’s affiliated teaching hospitals throughout the United States.

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