Registrar Operations Specialist

Job ID
Ross University School of Medicine
Employment Type
Regular Full-Time
FLSA Status

Opportunity at a Glance

The Registrar Operations Specialist is responsible for conducting comprehensive and accurate analyses of Registrar’s operational functions and processes and identifying and implementing process improvements and work flows. Also responsible for providing value through data analysis for student data initiatives. He/She collects, analyzes, and interprets data and process, developing recommendations and presenting summary findings to department leadership and managers. The Registrar Operations Specialist will participate in the development and maintenance of performance metrics, measurements, methods, and targets identifying, examining, and reporting on performance improvement opportunities. The Registrar Operations Specialist supports the Office of Registrar with regards to departmental continuous quality improvement initiatives to improve operations and reporting as well as University upgrades and modifications to current technologies, including conducting training and developing training materials.


  • Conduct comprehensive review and analyses of Registrar operational and workflow processes to identify and implement process improvement initiatives to meet quality and assurances benchmarks.
  • Draft quality assurance policies and procedures to automate and streamline business processes.
  • Develop sampling procedures and scripts to confirm data quality of CQI initiatives and reporting.
  • Identify training needs and organize training initiatives to meet quality standards.
  • Develop and implement internal self-audit procedures and evaluate audit self-findings to implement corrective actions.
  • Ensure all process improvements and changes to workflows are complementary to affiliate departments’ operational processes and align with institutional compliance and regulatory requirements.
  • Provides primary problem diagnosis and coordinates resolution ensuring root cause is determined and solutions are updated as appropriate for data quality.
  • Collaborate with managers to improve daily, weekly, and monthly reporting of student data.

  • Designs and runs standard and ad hoc reports from Banner/ImageNow/SalesForce CRM as necessary.

    Assists the Registrar management team with the development, implementation, and maintenance of performance metrics, measurements, methods, and targets identifying performance improvement opportunities for the department.

  • Liaison between Adtalem IT and RUSM Academic Analytics & Learning Management Systems departments to assist Registrar to design, document, test, and implement system changes to maximize our technology investment.

  • Facilitates business decisions related to systems by ensuring decision makers have all the necessary information. Documents the decision for future reference.

  • Serves as a member of the University’s data clean-up. Monitors weekly data quality and ensures that data integrity issues of a student enrollment/performance nature are being addressed.

  • Coordinate with other Data Custodians for enterprise Data Custodianship needs

  • Serve as the RUSM Registrar Online editor along with the Registrar Subject Matter Experts (SMEs) to review and update content information based on changes in policies and guidelines.

  • Completes other projects and duties as assigned.


Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education, Experience, Knowledge, and Skills

  • The ideal candidate will hold minimum of a Bachelor's degree in business management or related field required, along with demonstrated continuing studies and coursework.
  • Requires demonstrated experience in MS Office, Banner, Salesforce, ImageNow, and Visual Basic for applications.
  • Communicate effectively, verbally, and in writing.
  • Must have excellent management, organizational, communications (written and oral), interpersonal, public speaking and computer skills.
  • Takes responsibility for a project from start to finish.
  • Ability to travel to Dominica.


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Founded in 1978, Ross University School of Medicine (RUSM) has more than 11,000 alumni who are practicing in all 50 U.S. states, Canada, and beyond. The mission of Ross University School of Medicine is to prepare highly dedicated students to become effective, successful physicians. We do this by focusing on imparting the knowledge, skills, and values required for our students to establish a successful and satisfying career as a physician.


RUSM students begin their journey to become physicians on the school’s campus in Dominica, located in the West Indies. Students complete a rigorous basic science curriculum, supported by cutting-edge instructional technology, including an anatomy and medical imaging laboratory and a simulation center where students begin to develop clinical skills. Students then complete their medical education by taking core and elective clinical rotations in U.S., Canada, and UK.


In 2013, RUSM achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).In 2014, RUSM graduates earned more than 800 residency positions; the largest number for any medical school in the world.




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