Academic Operations and Student Services Administrator

Job ID
Ross University School of Medicine
Employment Type
Regular Full-Time
FLSA Status

Opportunity at a Glance

The Academic and Student Services Operation Administrator evaluates documentation in relation to either the clinical accommodation process or immigration. This position conducts interviews with students to identify appropriate accommodations/services and works closely with staff and faculty to ensure appropriate accommodations are in place. This position provides resources to students and evaluates accommodations and makes referrals to RUSM administration. They also serves as a resource for staff, students, faculty, prospective students and parents on immigration tracking. Additionally, this position operationalizes all clinical grade appeals as well as works with the Dean and Chancellor, Chief Academic Officer, Associate Dean of Student Affairs and Associate Dean of Clinical Sciences as it relates to the formal appeal process.  The incumbent reports directly to the Associate Dean of Academic and Student Operations. This position also works closely with the Director, Student Service Operations and Clinical Immigration Support on immigration advisement.


  • Collects and reviews documentation; advises on eligibility; conducts student interviews; devise, implement, and monitor accommodation plans; monitor services and revise and/or discontinue accommodations as needs change.
  • Maintain detailed records of both internal and external communications.
  • Collaborate with student affairs, faculty and academic departments in the effective, required, and timely delivery of academic materials; confirm accommodation implementation and effectiveness
  • Continually maintain open communication with students and cultivate professional relationships with University faculty and staff.
  • Administer and implement services for all students.
  • Evaluates, reviews, and advises students on immigration tracking. Work with the Office of Admissions on immigration tracking in Salesforce.
  • Answers questions from and provides support services to international students regarding student services policies and procedures. Works with the Office of the Registrar to ensure all paperwork is completed and on file. Works with the Office of Hospital Partnerships and Compliance to ensure all hospital documentation is on file and with the student
  • Compiles information and data for various reports; checks and ensures accuracy of the data.
  • Maintains and updates Banner and Salesforce; enters and updates information; retrieves information from systems and specialized databases as required.
  • Responsible for keeping all immigration/immunization records updated in Salesforce for immigration purposes. Working with the Office of Hospital Partnerships and Compliance on ensuring all students have the same requirements for immigration purposes.
  • Keeps International Services leadership informed of emerging trends and ongoing issues in the international student environment.
  • Collaborate with immigration advisors in Dominica for all students and dependents and ensure that master files are up to date
  • Ensures that standard monthly, semester, and quarterly reporting is available that identifies all international and non US residents and their dependents accompanying the student.
  • Ensures that all changes of status, I-94, passport and citizenship statuses are updated and tracked in student files and databases
  • Maintains accurate and detailed spreadsheets, files, and records, verifies accuracy of information, researches discrepancies, and records information.
  • Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
  • Responsible for coordinating and operationalizing all clinical grade appeals and working closely with the Chief Academic Officer, Associate Dean of Clinical Sciences and Associate Dean of Student Affairs to ensure resolution.
  • Responsible for working with the Office of the Registrar in coordinating all appeals to be reviewed by the Dean and Chancellor.
  • Represent the Associate Dean of Academic and Student Operations as needed as it relates to academic accommodations and immigration services.
  • Other duties as required by the Associate Dean of Academic and Student Operations


  • Bachelor’s degree required. Master's degree preferred in higher education, education, psychology or other relevant field preferred.
  • Experience in disability services in higher education preferred.
  • Knowledge of and experience working with the ADA Amendments Act, Section 504 of the Rehabilitation Act (1973), and FERPA.
  • Experience interpreting clinical documentation for a full range of disabilities and operationalizing into reasonable accommodations in the college environment.
  • Excellent judgment, discretion, and ability to maintain confidentiality of highly sensitive and confidential information in relation to students with disabilities.
  • Strong organizational skills and expertise in planning, implementing, and evaluating student service/accommodation programs in an academic environment.
  • Demonstrated experience with recognizing, problem-solving, and responding flexibly to situations as they arise with sound judgment.
  • Ability to communicate professionally both verbally and in writing with careful attention to detail.
  • Excellent interpersonal skills and ability to work collaboratively with a diverse group of students, faculty, and staff.
  • Knowledge of and experience with state-of-the-art adaptive technology utilization.
  • Willingness and availability to occasionally work beyond the standard work hours when necessary to accommodate student needs and requests. 

Who We Are

Founded in 1978, Ross University School of Medicine (RUSM) has more than 11,000 alumni who are practicing in all 50 U.S. states, Canada, and beyond. The mission of Ross University School of Medicine is to prepare highly dedicated students to become effective, successful physicians. We do this by focusing on imparting the knowledge, skills, and values required for our students to establish a successful and satisfying career as a physician.


RUSM students begin their journey to become physicians on the school’s campus in Dominica, located in the West Indies. Students complete a rigorous basic science curriculum, supported by cutting-edge instructional technology, including an anatomy and medical imaging laboratory and a simulation center where students begin to develop clinical skills. Students then complete their medical education by taking core and elective clinical rotations in U.S., Canada, and UK.


In 2013, RUSM achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).In 2014, RUSM graduates earned more than 800 residency positions; the largest number for any medical school in the world.




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