The Registrar Advisor is responsible for conferring Doctorate of Medicine degrees to ensure potential graduates can begin their medical residencies as scheduled. In addition, they conduct regular degree audits and provide counseling to students regarding University policies and procedures related to enrollment, records, registration and providing excellent customer service to internal and external customers. The Registrar Advisor is also responsible for processing a high volume of student information through the Banner student information system and SalesForce CRM. This position will be part of the Office of the Registrar team as well as part an integrated student advisement team working collaboratively with other student facing colleagues to provide support services to students. All of these responsibilities require a high degree of accuracy and attention to detail and a moderate to high level of independent judgment and discretion. This position reports to the Associate Registrar for Registrar Advising.
Responsible for the managing of their student alpha cohort which includes running reports independently and maintaining spreadsheets to manage student statuses and graduation requirements.
Answers phone calls and responds to and resolves SalesForce inquiries.
Counsels students regarding University policies and procedures regarding enrollment, records and registration and provides excellent customer service
Works collaboratively with all student facing services to advise students and serve as an expert to peers on University policies
Participates and contributes to other Registrar department initiatives and process improvements.
Conducts presentations to students, faculty, and staff regarding academic policy and degree requirements.
Convenes with Associate Registrar’s, University Registrar, Associate Dean for Academic and Student Operations, and Assistant Director of Clinical Student Conduct & Development on student and administrative issues impacting student progress and/or outcomes.
Maintains professionalism through language, action, and dress code at all times.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Founded in 1978, Ross University School of Medicine (RUSM) has more than 11,000 alumni who are practicing in all 50 U.S. states, Canada, and beyond. The mission of Ross University School of Medicine is to prepare highly dedicated students to become effective, successful physicians. We do this by focusing on imparting the knowledge, skills, and values required for our students to establish a successful and satisfying career as a physician.
RUSM students begin their journey to become physicians on the school’s campus in Dominica, located in the West Indies. Students complete a rigorous basic science curriculum, supported by cutting-edge instructional technology, including an anatomy and medical imaging laboratory and a simulation center where students begin to develop clinical skills. Students then complete their medical education by taking core and elective clinical rotations in U.S., Canada, and UK.
In 2013, RUSM achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).In 2014, RUSM graduates earned more than 800 residency positions; the largest number for any medical school in the world.